- How do I contact Tulja Jewellers?
- How do I make a Purchase?
- Do you give gold weights?
- What are the shipping
costs?
- What about delivery
schedules?
- What about tax charges?
- What about Credit Card
Security?
- What about our guarantee?
- Do you have a privacy
policy?
- Who is Tulja Jewellers?
1. How do I contact
Tulja Jewellers?
We are completely dedicated to your total satisfaction. Please
visit our Contacts Page for information
on how to contact us.
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2. How do I make a
purchase?
Making a purchase could not be easier:
Simply call us with the 'Product Code' we will give you our latest
price. We may need further information from you for curtain items
like 'Ring'; size measurements.
Once you are happy with the price you pay by one of the following
methods:
(Your payment will not be taken until we has been dispatched
to you).
- Mail a cheque or postal order to Tulja Jewellers
- Or, visit Tulja Jewellers shop and we'll take payment via credit card.
- We accept Visa, Solo, Amex, Switch, JCB and Mastercard.
- We do not debit your card until we are satisfied that you have
placed an order and that the goods are available.
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3. Do you give
Gold Weights?
We have tried to give you the weight of every gold item
included in the e-catalogue. Please note that all weights are approximate.
If a particular item description doesn't answer your queries, please
don't hesitate to contact us and we'll be delighted to investigate
for you.
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4. What are the
Shipping Costs?
For orders above £50, Postage and Packing is Free
to UK addresses.
- We only deal with orders within the UK.
- All goods are delivered by registered or recorded post.
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5. What
about Delivery Schedules?
We will deliver your order within 5 to 10 business days
. International orders or goods out of stock are generally received
in under 28 days.
- If you have a deadline, email sales@tulja.co.uk we will try
to do our best to get you what you want as soon as possible.
What about Back
Orders?
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order
if you would rather not wait.
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6. What about Tax Charges?
We will quote you the price via phone and all items are inclusive of VAT.
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7. What
about Credit Card Security?
We know of no documented cases of credit card fraud using
our shopping system over the telephone ordering. We will not take
any money out of your account until we have sent your item in post.
We have trained staff to take your orders and will help you with
any enquiry that you may have.
Shop with Confidence ...
- Tulja Jewellers ill endeavour to respond to complaints within
five working days.
We will issue a refund within 30 days of notice of cancellation
being given.
- This does not affect your statutory rights as a consumer.
- Tulja Jewellers operate within the Consumer Protection (Distance
Selling) Regulations 2000.
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8. What about our
Guarantee?
We guarantee your satisfaction. All of our products come
with a 30 day no quibble guarantee. Returned items must be in the
same condition as received. New watches returned must still be unworn
and new and no labels or tags removed.
- You will receive a refund from Jewellers.net within 30 days
of the notice of cancellation being given. We also operate within
the Consumer Protection (Distance Selling) Regulations 2000. This
does not affect your statutory rights as a consumer.
- Tulja Jewellers is a traditional English Jewellers, with quality
products and old fashioned service. Manufacturers warranties are
therefore also available on various products, but these will vary
between each range. For more information, please contact Tulja
Jewellers, who will investigate on your behalf!
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9. Do you
have a Privacy Policy?
Tulja Jewellers do not disclose buyers information to
third parties. Cookies may be used on this shopping site, but only
to keep track of the contents of your shopping cart once you have
selected an item. We pride ourselves on our ethical stance in the
use of customer information, for more reassurance and full details
please read our Privacy Policy
Conditions of sale
Pricing
Prices quoted are those prevailing at time of order and are subject
to alteration without notice, due to market fluctuations any retail
prices quoted are suggested prices only and are given as a general
guide.
- Corrections
The company reserves the right to correct any clerical or typographical
errors made by its employees servants or agents at any time.
- Cancellation by the company
The company reserves the right to cancel any full or part order
placed by the customer as a result by the company being presented
from supplying the goods ordered for any reason whatsoever
- Policy
The design and specification of products is constantly changing
in the interest of improvement. Whilst every care is taken in
preparing this catalogue some changes may not be indicated or
occur after publication. Please check with the company for details
of any such changes.
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Enquiry Line: 0208 471
7787 |
